by Melinda West Seifert
Clients expect quality legal and client services, and that’s what Hancock & McGill, LLP, delivers says Teresa Person, who has been legal administrator with the firm for 16 years. And, with founders Don Hancock and John McGill, the firm handles every aspect of commercial and residential real estate transactions and real estate law, in addition to estate planning, probate and trust work.
Person points out that the benefits of closing a transaction at Hancock & McGill include having an attorney on staff and available at all times to define issues, answer questions and resolve problems that might arise during closing. With immediate access to additional document preparation if required, clients are assured of a timely closing.
To stay competitive, the firm provides added-value services that include real estate seminars for REALTOR clients. It also keeps close ties to the community by providing pro bono real estate services for Habitat for Humanity, and donates monthly to Volunteer Legal Services. Both Hancock and McGill regularly attend continuing legal education courses to stay current in real estate and estate planning law, and both write articles for ABoR.
“Because closing isn’t our only business, our closing officers aren’t under pressure to meet closing quotas, and are able to provide each client with the specific services and attention required for their closing,” says Person. It’s why almost all of the firm’s employees have been with the firm for years. And, with over 30 year’s of experience each, it’s why both Hancock and McGill have been able to build solid and lasting relationships with so many different companies throughout Austin.
“We are a service-oriented firm,” adds Person. Part of that service is developing relationships that include what she describes as “continuing education.” This means being available to REALTORS the firm has established relationships with to provide advice, sometimes through seminars and discussion groups.
Through long-term investment in technology, the firm is on the cutting edge of document assembly software, electronic research and communications. Person says technology doesn’t replace client interaction but increases productivity and the ability to deliver and ensure value and service to clients.
The firm is also available to do legal document preparation for title companies, mortgage companies and banks, for residential and commercial closings outside of the office.
Like many Austin companies, Hancock & McGill has seen its ups and downs. But, stresses Person, the company is determined to do what it takes to provide what clients want — quality legal service. “We have almost what you could call a new attitude, with a new focus,” says Person. “And the focus is definitely on being service-oriented, while never straying from our ability to provide the best in client services.”
Whether a client’s needs involve any aspect of a real estate transaction, estate planning, setting up a trust or probate, Person makes one request: “Give us the time to earn your trust — and the opportunity to earn your business.”